Privacy Policy

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Last Updated: December 2025

Effective Date: December 2025

1. Introduction

This Privacy Policy explains how we ("we", "us", "our") collect, use, disclose, and safeguard your personal information when you visit our website and use our services. We are committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this Privacy Policy carefully. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our website.

2.1 Information You Provide

When you register or interact with our website, we may collect:

• Personal Identification Information: First name, last name, email address, telephone number
• Account Information: Username, password, and preferences
• Communication Data: Information from your correspondence with us, including emails and support tickets
• Marketing Preferences: Your choices regarding receiving marketing communications

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: See Section 6 for more details

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

Purpose	Legal Basis
Account creation and service provision	Performance of a contract
Marketing communications (with consent)	Consent
Fraud prevention and security	Legitimate interests
Legal compliance and regulatory requirements	Legal obligation
Website improvement and analytics	Legitimate interests

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide, maintain, and improve our services
• To create and manage your account
• To communicate with you about our services, including updates and promotional materials (with your consent)
• To respond to your inquiries and provide customer support
• To detect, prevent, and address fraud, security issues, and technical problems
• To comply with legal obligations and regulatory requirements
• To analyze usage patterns and improve user experience
• To send you information about third-party services that may be of interest (with your consent)

5. How We Share Your Information

We may share your personal information in the following circumstances:

5.1 Third-Party Service Providers

We may share information with third-party vendors and service providers who perform services on our behalf, such as:

• Hosting and infrastructure providers
• Customer relationship management (CRM) systems
• Email service providers
• Analytics providers
• Payment processors

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Trading Platforms and Brokers

If you choose to register with a trading platform or broker through our referral, your information will be shared with that third party. Their use of your information will be governed by their own privacy policies, which you should review carefully.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, regulatory investigations).

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our website.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)
• Preference Cookies: Remember your settings and preferences

6.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. However, disabling cookies may affect your ability to use certain features of our website. For more information about managing cookies, visit www.aboutcookies.org.

7. Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
• Right to Lodge a Complaint: File a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details provided in Section 12.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary depending on the type of data and the purpose for which it is used:

• Account information: Retained for the duration of your account plus 7 years for regulatory compliance
• Marketing communications: Until you unsubscribe or object
• Website analytics: Typically 26 months
• Legal and regulatory records: As required by applicable law

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the UK authorities
• Adequacy decisions recognizing equivalent data protection standards
• Other legally approved transfer mechanisms

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

12. Contact Information and Data Protection Officer

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a complaint, please contact us:

Email: [Your contact email]
Postal Address: [Your postal address]

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.